Primrose Vs EMR Vendors

Better. Efficient. Faster than EMR Vendors.

Are you relying on your colleagues and friends to tell you their favorite billing company? What if we were to lay out the facts so you can make the right decision for your practice?

Basic Billing Functions

Area	EMR Vendors	Primrose	Advantage
Office Claims	Yes Create claims following payer specifications.	Yes Create claims following payer specifications.	Both
Filing	Yes File claims to insurance companies electronically or on paper.	Yes File claims to insurance companies electronically or on paper.	Both
Remit Posting	Yes Post EOBs and ERAs from payers.	Yes Post EOBs and ERAs from payers.	Both
Unpaid claims	Yes Call or trace claims missing remits from insurance companies.	Yes Call or trace claims missing remits from insurance companies.	Both

Difference between Billing Companies/EMRs and Primrose

Area	EMR Vendors	Primrose	Advantage
Revenue	Limited-to-No impact Follow basic billing and focus on collecting revenue on the easy claims.	High impact We have developed multiple strategies to maximize your revenue ¹	Primrose
Transparency	Minimal You may receive a printed monthly report with no visibility into your data.	High You get real-time access to view reports through Dashboard or mobile app	Primrose
Scrubber Validation	Basic Billing companies lack the ability to update rules in their software.	Yes Primrose constantly updates our scrubber with new payor edits to reduce denials.	Primrose
Prior Auth	No Vendors do not support prior authorization.	Yes We get prior auth for tests, procedures and surgeries. Our staff takes up the workload ¹	Primrose
Coding	Maybe Most do not have coders on staff leading to lost revenue.	Yes We have experienced specialty coders for all hospital procedures and surgeries.	Primrose
Eliminate scans	No You or your staff will need to scan and email papers to billing companies	Yes You can scan and upload documents through our application	Primrose
Bank reconciliation	No Even a few missing checks could result in thousands of dollars in lost revenue	Yes We reconcile bank statements with our records and track any missing payments	Primrose
Facility facesheets	No You or your staff will need to print and mail them to the billing company.	Yes Our charge capture app allows you to take a picture of the facesheet and our team enters the data	Primrose
Facility charts	No You or your staff will need to print and mail them to the billing company.	Yes Our charge capture app allows you to take a picture of the medical record and our coders will code the surgery	Primrose
Balance reminders	No EMR vendors do not call patients to remind them of their balance.	Yes We can turn on balance reminder calls to remind your patients of their balance	Primrose
Dunning letters	No EMR vendors do not send our dunning letters if their balance is seriously past due.	Yes We can turn on the dunning sequence for patients whose balance is past due.	Primrose

Core Software Services

Area	EMR Vendors	Primrose	Advantage
EMR	Yes EMR vendor’s primary selling point. However, many use their EMR to lock practices in long-term contracts.	No Primrose is EMR neutral and integrates with most EMRs. We mold to you.	EMR vendors
Portal	Yes EMR vendors will typically offer a patient portal for patients to view their medical records and results.	No We do not offer patient portals because they have been proven to be underutilized by patients. Instead we use other ways to communicate with your patients.	Both
Scheduler	Yes EMR scheduler comes with all the standard features but lacks what you need to succeed in the current digital environment.	No Primrose scheduler has a lot of patient collaboration built in to reduce your staffing costs.	Primrose
Billing	Yes Their integrated billing software tends to be difficult to use because their focus is on their EMR. Often, there are additional charges for the billing module.	Yes Primrose perfected their billing software over 15 years to maximize your revenue. Billing software is bundled into billing service	Primrose
Dashboard	Maybe Most EMR companies offer basic reporting and are cumbersome and scattered.	Yes Our dashboard is built to get practice-wide metrics and help manage your practice with specific reports, graphs and views to understand how you are performing.	Primrose
Mobile app	Maybe Most EMR vendors do not offer an app because their focus is on activities based in the office.	Yes Our mobile app is fast and efficient with multiple modules you to meet your needs, including: reporting, patient history, rounding for facility providers, & more.	Primrose

Basic Previsit Services

Area	EMR Vendors	Primrose	Advantage
Reminders	Maybe Add on feature; uses external vendors to send out reminders; additional fees apply	Yes Built-in feature; Default with all plans; no additional fee	Primrose
Eligibility	Maybe Add on feature; uses external vendors to verify eligibility; additional fees apply	Yes Default in Premium & Enterprise plan at no additional fee	Primrose
Estimation	No Your frontdesk staff does not know or are reluctant to collect money upfront. Increased high deductible plans result in thousands of dollars being lost.	Yes We estimate what the patient will owe at the time of the visit giving the frontdesk staff the confidence to collect. Fees apply*	Primrose
Checkin	No EMR vendors only have an appointment reminder option	Yes Our check-in feature allows patients to check-in the day before & review insurance eliminating the check-in process at the office.	Primrose
Collect copays	No EMR vendors do not have a way to collect copays	Yes As a part of the check-in we collect copays and deductibles. Combining Estimation significantly improves your upfront collection for tests and procedures.	Primrose
Self service	Limited Some EMR vendors allow patients to manage their appointments through a patient portal, but utilization of portals by patients has proven to be low.	Yes Along with reminders, we also allow patients to manage their own appointments in easy SMS.	Primrose
Messaging	Limited Some vendors allow messaging through a patient portal but utilization of portals by patients has proven to be low.	SMS-based Our system allows you to message patients, send documents & images securely	Primrose
Prior Auth	No EMR vendors do not support prior authorization.	Yes We get prior authorization for tests, procedures and surgeries. Your savings will be significant as our staff takes up the workload ¹	Primrose
Reviews	No EMR vendors do not remind patients to leave reviews and your practice ends up losing patients	Yes We remind patients to leave a reminder after their appointment to dramatically increase your Google reviews	Primrose

Setup & Support Services

Area	EMR Vendors	Primrose	Advantage
Support	Customer Service EMR vendors have a customer service team that are impersonal and are not familiar with your account.	Account Management We assign an account manager in our Premium & Enterprise plans who is knowledgeable about your account. We also have an Essentials plan with a regular customer service model to reduce costs for smaller practices.	Primrose
Training	Yes EMR vendors train on their EMR software	Yes Primrose trains on our platform so that you are familiar with our practice management platform	Both
Implementation	Yes EMR vendors are typically good with implementing their software	Yes Primrose has a proven implementation process, tracked over the first 6 months to ensure that there is no gap in revenue³	Both
EDI	Yes EMR vendors contract with clearinghouses to setup electronic transactions with insurance companies	Yes Primrose sets up & manages all electronic transactions	Both
Old AR	No EMR vendors expect the current company to close out claims and you end up losing revenue on unpaid claims.	Yes Our team loads and works unpaid insurance receivables.	Primrose
Remit Address	No EMR vendors do not change remit addresses; Mail continue to go to the clinic	Yes We change remit addresses so that remits come to our processing location ¹	Primrose
Turn around	Slow resolution EMR vendor support is built around ticketing systems and leads to slow resolutions	Fast resolution Primrose premium plans assign account managers that take cross functional team support to resolve issues quickly	Primrose
Custom Reports	No EMR vendors provide canned reports	Yes Primrose allows you to export data easily from our practice management software. We support custom report generation with our premium plans.	Primrose

“ I used an inhouse biller the first year of my practice and then switched to a top EMR vendor for the next year. Both attempts failed and I have been using Primrose over the last 5 years and I couldn’t be happier with their solution. Recommended ”

Sunnyvale Cardiology

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