Your questions, answered

Answers to the most frequently asked questions.


Yes, we will pull information from your EMR into our practice management platform. All financial information will be on our platform


We understand transitioning billing can be cumbersome and risk prone. We have a well-established onboarding process to onboard new clients. Our implementation team will go over the transition plan during the kick-off meeting and track each activity through to completion.


Providers can input hospital rounding charges. They can also see their own collection and production numbers. They can look up charges and payment history for any particular patient.

The practice management software has a scheduler, messaging, billing, and document management module.


With the Basic plan, the EOBs will come to you and you will need to scan them to us. With the Advanced plan, we update the payor address so all remits come to our mailbox. This makes the remit process smoother, cash flow faster, and avoids having to take the checks to the bank.

We recommend EOBs/checks are sent to us to make this a smooth process. Our process is set up for proper scanning and indexing of your remits. However, if you prefer, we could leave the remits to come to your office. One of your staff will need to scan them to us in a timely fashion.

Prior Authorization

We require one full week of lead time to ensure that we can complete the prior authorization process. If the appointment was created with less than one week’s lead time, then your staff will need to get that prior authorization themselves.


Our practice management software will show patient details including balance


Our coding specialists will code any procedures and surgeries for you. They will also work with our billing team and review any denials.

Bank Reconciliations

Depends on the plan you select. We do bank reconciliations only under the Advanced Plan.

Patient Statements

We send 2 or 3 statements to patients based on your chosen plan.

Turn around time

We aim to file within 48 hours of receiving the charge. However, it can vary depending on how soon we get all information required to file the claim.


Yes, we will automatically request reviews from your patients after their appointment

Primrose is here to help you all the way

Enable the success of your practice. From day one, we make it easy to get up and running with Primrose. Once onboarded, our support team is ready to make sure that your success continues with our specialized services.

Starting a clinic does not have to be difficult

Schedule a 1:1 with a startup specialist to see how we can help you

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