Primrose Vs EMR Vendors
Better. Efficient. Faster than
EMR Vendors.
Are you relying on your colleagues and friends to tell you their favorite billing company? What if we were to lay out the facts so you can make the right decision for your practice?
Basic Billing Functions
| AREA | EMR Vendors | PRIMROSE | ADVANTAGE |
|---|---|---|---|
|
Office Claims |
Yes
Create claims following payer specifications.
|
Yes
Create claims following payer specifications.
|
Both |
|
Filing |
Yes
File claims to insurance companies electronically or on paper.
|
Yes
File claims to insurance companies electronically or on paper.
|
Both |
|
Remit Posting |
Yes
Post EOBs and ERAs from payers.
|
Yes
Post EOBs and ERAs from payers.
|
Both |
|
Unpaid claims |
Yes
Call or trace claims missing remits from insurance companies.
|
Yes
Call or trace claims missing remits from insurance companies.
|
Both |
Difference between Billing Companies/EMRs and Primrose
| AREA | EMR Vendors | PRIMROSE | ADVANTAGE |
|---|---|---|---|
|
Revenue |
Limited-to-No impact
Follow basic billing and focus on collecting revenue on the easy claims. |
High impact
We have developed multiple strategies to maximize your revenue. ¹ |
Primrose |
|
Transparency |
Minimal
You may receive a printed monthly report with no visibility into your data. |
High
You get real-time access to view reports through Dashboard or mobile app |
Primrose |
|
Scrubber Validation |
Basic
Billing companies lack the ability to update rules in their software. |
Yes
Primrose constantly updates our scrubber with new payor edits to reduce denials. |
Primrose |
|
Prior Auth |
No
Vendors do not support prior authorization. |
Yes
We get prior auth for tests, procedures and surgeries. Our staff takes up the workload ¹ |
Primrose |
|
Coding |
Maybe
Most do not have coders on staff leading to lost revenue. |
Yes
We have experienced specialty coders for all hospital procedures and surgeries. ¹ |
Primrose |
|
Eliminate scans |
No
You or your staff will need to scan and email papers to billing companies |
Yes
You can scan and upload documents through our software |
Primrose |
|
Bank reconciliation |
No
Even a few missing checks could result in thousands of dollars in lost revenue |
Yes
We reconcile bank statements with our records and track any missing payments¹ |
Primrose |
|
Facility facesheets |
No
You or your staff will need to print and mail them to the billing company. |
Yes
Our charge capture app allows you to take a picture of the facesheet and our team enters the data ¹ |
Primrose |
|
Facility charts |
No
You or your staff will need to print and mail them to the billing company. |
Yes
Our charge capture app allows you to take a picture of the medical record and our coders will code the surgery. |
Primrose |
|
Balance reminders |
No
Your staff will need to manually call patients to remind them of their balance. |
Yes
We can turn on balance reminder calls to remind your patients of their balance |
Primrose |
|
Dunning letters |
No
Your staff will need to manually create and send out dunning letters if their balance is seriously past due. |
Yes
We can turn on the dunning sequence for patients whose balances are past due. |
Primrose |
Core Software Services
| AREA | EMR VENDORS | PRIMROSE | ADVANTAGE |
|---|---|---|---|
|
EMR |
Yes EMR vendor’s primary selling point. However, many use their EMR to lock practices in long-term contracts. |
No
Primrose is EMR neutral and integrates with most EMRs. We mold to you. |
EMR vendors |
|
Portal |
Yes EMR vendors will typically offer a patient portal for patients to view their medical records and results. |
No
We do not offer patient portals because they have been proven to be underutilized by patients. Instead we use other ways to communicate with your patients. |
Both |
|
Scheduler |
Yes
EMR scheduler comes with all the standard features but lacks what you need to succeed in the current digital environment. |
No
Primrose scheduler has a lot of patient collaboration built in to reduce your staffing costs. |
Primrose |
|
Billing |
Yes
Their integrated billing software tends to be difficult to use because their focus is on their EMR. Often, there are additional charges for the billing module. |
Yes
Primrose perfected their billing software over 15 years to maximize your revenue. Billing software is bundled into billing service |
Primrose |
|
Dashboard |
Maybe
Most EMR companies offer basic reporting and are cumbersome and scattered. |
Yes
Our dashboard is built to get practice-wide metrics and help manage your practice with specific reports, graphs and views to understand how you are performing. |
Primrose |
|
Mobile app |
Maybe
Most EMR vendors do not offer an app because their focus is on activities based in the office. |
Yes Our mobile app is fast and efficient with multiple modules you to meet your needs, including: reporting, patient history, rounding for facility providers, & more. |
Primrose |
Basic Previsit Services
| AREA | EMR VENDORS | PRIMROSE | ADVANTAGE |
|---|---|---|---|
|
Reminders |
Maybe
Add on feature; uses external vendors to send out reminders; additional fees apply |
Yes
Built-in feature; Default with all plans; no additional fee |
Primrose |
|
Eligibility |
Maybe
Add on feature; uses external vendors to verify eligibility; additional fees apply
|
Yes
Default in Premium & Enterprise plan at no additional fee
|
Primrose |
|
Estimation |
No
Your frontdesk staff does not know or are reluctant to collect money upfront. Increased high deductible plans result in thousands of dollars being lost. |
Yes
We estimate what the patient will owe at the time of the visit giving the frontdesk staff the confidence to collect. Fees apply* |
Primrose |
|
Checkin |
No
EMR vendors only have an appointment reminder option |
Yes
Our check-in feature allows patients to check-in the day before & review insurance eliminating the check-in process at the office. |
Primrose |
|
Collect copays |
No
EMR vendors do not have a way to collect copays |
Yes
As a part of the check-in we collect copays and deductibles. Combining Estimation significantly improves your upfront collection for tests and procedures.
|
Primrose |
|
Self service |
Limited
Some EMR vendors allow patients to manage their appointments through a patient portal, but utilization of portals by patients has proven to be low. |
Yes
Along with reminders, we also allow patients to manage their own appointments in easy SMS.
|
Primrose |
|
Messaging |
Limited
Some vendors allow messaging through a patient portal but utilization of portals by patients has proven to be low. |
SMS-based
Our system allows you to message patients, send documents & images securely |
Primrose |
|
Prior Auth |
No
EMR vendors do not support prior authorization. |
Yes
We get prior authorization for tests, procedures and surgeries. Your savings will be significant as our staff takes up the workload ¹ |
Primrose |
|
Reviews |
No
EMR vendors do not remind patients to leave reviews and your practice ends up losing patients |
Yes
We remind patients to leave a reminder after their appointment to dramatically increase your Google reviews |
Primrose |
Setup & Support Services
| AREA | EMR VENDORS | PRIMROSE | ADVANTAGE |
|---|---|---|---|
|
Support |
Customer Service
EMR vendors have a customer service team that are impersonal and are not familiar with your account. |
Account Management
We assign an account manager in our Premium & Enterprise plans who is knowledgeable about your account. We also have an Essentials plan with a regular customer service model to reduce costs for smaller practices. |
Primrose |
|
Training |
Yes
EMR vendors train on their EMR software |
Yes
Primrose trains on our platform so that you are familiar with our practice management platform |
Both |
|
Implementation |
Yes
EMR vendors are typically good with implementing their software |
Yes
Primrose has a proven implementation process, tracked over the first 6 months to ensure that there is no gap in revenue³ |
Both |
|
EDI |
Yes
EMR vendors contract with clearinghouses to setup electronic transactions with insurance companies |
Yes
Primrose sets up & manages all electronic transactions |
Both |
|
Old AR |
No
EMR vendors expect the current company to close out claims and you end up losing revenue on unpaid claims. |
Yes
Our team loads and works unpaid insurance receivables. |
Primrose |
|
Remit Address |
No
EMR vendors do not change remit addresses; Mail continue to go to the clinic |
Yes
We change remit addresses so that remits come to our processing location ¹ |
Primrose |
|
Turn around |
Slow resolution
EMR vendor support is built around ticketing systems and leads to slow resolutions |
Fast resolution
Primrose premium plans assign account managers that take cross functional team support to resolve issues quickly
|
Primrose |
|
Custom Reports |
No
EMR vendors provide canned reports |
Yes
Primrose allows you to export data easily from our practice management software. We support custom report generation with our premium plans. |
Primrose |
I used an inhouse biller the first year of my practice and then switched to a top EMR vendor for the next year. Both attempts failed and I have been using Primrose over the last 5 years and I couldn’t be happier with their solution. Recommended